Welcome to visit Phong Nha Private Car Travel & Transport website for booking, the terms & conditions below form the basis of the contract between Clients and our Company. The agreement booking form contract terms & conditions does not include any other oral or written promises.

By accepting, that you are at least 18 years old, they can have full legal authority to enter into this agreement for themselves. Any change or amendment to the agreement is a responsibility you have to check and that has an effect when agreed by both parties.

1. The price list option is valid until 30 Dec 2024.
2. A surcharge for a public Vietnam holiday will be applied.
3. Tour guides rental surcharge 100% fee for Vietnam public holidays.
4. Service time: 06:00 am – 10:00 pm, surcharge 5-10 USD after 22:00 – 05:00.
5. The cost of a private car transfer price is per car. The tour price is per person.

Phong Nha Private Car Travel & Transport accepts payment via Cash, Credit Card, Payoneer, PayPal, or Bank Transfer.

1. Process of payment:
a. Accepting Phong Nha Private Car Travel & Transport offer.
b. Receiving Service Voucher with online link payment.
c. Settle payment as confirmation.
d. Getting a bank copy email receipt.
e. Successful payment.

*Payment on Phong Nha Private Car Travel and our other websites.
-Find your tour/car transfer option
-Accept our offer
-Submit our form on the platform
-Settle payment as our price with your option
-Receiving a copy email from the bank as a successful payment
-Receiving Service Voucher as booking confirmation.

2. Payment option:
a. Deposit:
-Your payment requires a deposit of 50% of the total cost, when we get your deposit payment, we will issue you the confirmation service voucher and our team will collect the rest in cash after the end trip (driver/guide/sales/accountant).

-For shore excursion booking full payment in advance will be applied.

-For Travel Agent, we require full payment in advance before 3 days departure.

b. Pay to our company by Credit Card/PayPal/Online or Cash.
-Credit Card: Once you accept our offer, our team will send you our Service Voucher with online link payment through email then you can pay us by your credit card easily. Please note that a bank fee (4-5%) will be applied. So we suggest you pay all at one time to save your bank fee. Successful payment, you also get a copy email from our bank as a confirmation payment.
-PayPal: Our team will advise you of our details account PayPal or we send you a link payment then you can settle with us. An online fee of 5% will also be applied.

-Collect cash: Our tour guide/driver will collect the balance based on the Service Voucher in cash after the end of each trip or end trip. A currency exchange of 1 USD is 23,000 VND.

1. For private booking:
Please send us:
Full name with details as your platform on our website.
Hotel details with address, room number, time for pick up, and address for drop off.
Inform us to use only 1 vehicle for a long trip, if not we will change our car for each day depending on our company transport schedule.
Baby car seat is available, please advise us for note or request on our form.
Please advise us of your special note for your meal if you have one.

2. For private group tour booking:
Provide us with your group details as our form before the tour starts.
Inform us if you have details for the flight/train departure trip to avoiding miss your next trip.
Please advise us of your special note for your meal if you have one.

If our team does not pick up on time, without any announcement from the office or Tour Operator team:
Late than 15’: we offer you a cup of Vietnamese coffee while waiting.
Late than 30’: we offer a bottle of beer/ a drink during waiting.
Late than 1 hour: we offer you an invitation dinner at a local restaurant at the arrival destination.
Miss-pick-up or no-show: please call/email us now then get a taxi on your own, and we will refund the cost or offer free for the next service.

NOTE: In case your flight has arrived but no drivers are waiting for you, please call us at the hotline at +84 349825119 (available on WhatsApp, Viber, Line, and WeChat….) Phong Nha Private Car Travel is not responsible for any cost if you decide to arrange by yourself without informing us about our late show-up. (This penalty will be not applied for cases of bad weather such as floods, typhoons, city events, or local festivals…)

Under 6 years old: free of charge (if you have 2 children under 6 years old we offer one free of charge and one surcharge 50% price of an adult).
From 6 to 11 years old: surcharge 75% price of adult.
From 12 years old up: surcharge 100% as an adult.

This policy is not applied to the Bana Hill Tour, Cham Island Snorkeling, Scuba Diving, and some other tours.

Cancellation is made two days before departure free of charge.
Cancellation made one day before departure is a 50% charge of the total booking (Within 24 hours).
Cancellation made 12 hours before departure is a 70% charge of the total booking
Cancellation made within 12 hours or no show is 100% charge of total booking

We may cancel the trip at any time before departure due to political conditions, natural disasters, wars, or other external events. It is not viable for us to operate the planned itinerary. In that case, we will inform to customers and you get a refund if the deposit is.

We are not responsible for any incidental expenses that you may have incurred as a result of your booking including vaccinations, and travel insurance excess or non-refundable flight.

Cancellation due to the typhoon, earthquake, strong waving from the sea (for Cruise Trips), and other reasons not from both us of: We are so sorry to inform you that we can’t refund your deposit for the reasons below:

1. We have paid the port 25 USD per person for the security department to get paper permission to pick up inside the port

2. We also have to pay for our car to drive to the Port. Now no show then our car has to drive back to the office in the city center. (70km x 2 ways = 140km).

Travel insurance is a vital part of your trip so Phong Nha Private Car Travel and Transport offers guest transport insurance, but we do not take other insurance, so we highly recommend that you take out adequate insurance for the duration journey.